If you are not 100% satisfied with your purchase due to a defect in the item, you can return the product and get a gift certificate equal to the 100% value of the product you bought for another purchase on harpreetsandhu.org valid up to 90 days. All you have to do is provide your receipt along with the defective product picture taken on the same day of product arrival. Please e-mail care@harpreetsandhu.org for all your return request. We will get back to you within 24 hours regarding your issue. All returned items, if replaced will be shipped within 15 days or return item received.
Color and Description Disclaimer
Please be advised that we take utmost care to accurately reproduce colors as visible on the screen, there may be some minor color variation due to the screen resolution, CMYK & RGB Color co-ordination, nature of fabric dyes. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.
The customers who are prefer items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to wear off. Remember, even with the best handling and care, this problem cannot be avoided altogether. So, before ordering such item please keep the following in mind:
We are at your service and it is our endeavour to provide you the best product that are in fashion. It is our privilege for having you as our customer!
CASE- 1: Damaged & defective products received :
- Complaint has to be made on email with subject as “Complaint” for {Order number} and {Product code} within 48 hours of receiving the product.
- A picture of the damaged part has to be sent via e-mail for assurance along with the current date written with hand on a separate piece of paper that should match the properties of the picture.
- Our technical team will review it within one business day and will offer you a solution as any one of the following:
- a) Replace defective good immediately free of charge. b) Offer you a credit note. c) Refund full amount instantly..
Procedure = Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!
CASE- 2: Product being not liked due to color variation :
A 10% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur. So,
- A complaint has to be made within 48 hours of receiving the product.
- If the variation is higher than expected the store credit will be issued upon returning the item.
- Complain has to be made on email with subject as “Complaint” for {Order number} and {Product code}.
- A picture of the product has to be sent as described above.
- Our technical team will review it within one business day and will offer you a solution as any one of the following:
- a) Replace defective good immediately free of charge. b) Offer you a credit note. c) Refund full amount instantly.
The extra shipping cost is refunded by means of credit note which can be used on any future purchase.
Procedure= Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!
CASE 3: Product being not liked :
A complaint has to be made within 48 hours of receiving the goods.
Condition 1
- If you have made a customization on product or merchandise, it cannot be returned on grounds of not liking the product. NO RETURNS accepted in this case.
Condition 2
- If there is no customization, we accept return at your cost. Return has to be made on your cost i.e. shipping charges has to be paid by the customer. Once the product is received by us you will be refunded full money or you can ask for credit note which can be used on any purchase in future.
Procedure = Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement ->Happy Ending and a Happy Customer
CASE 4: Product customized but fitting not perfect :
A complaint has to be made within 48 hours of receiving the goods.
Condition 1: Wrong measurement from your side:
- In this case you can send the goods back on your cost and we will try to re-fit the product to correct measurement. This is done Free of Cost. A reshipping charge would be applicable in this case ranging from 10USD to 30USD.
Condition 2: Stitching not as per your measurement:
- In this case you can send the product back. Once we receive them, we will analyze/cross check. If we find it stitched not as per the measurements provided by you, we will re-fit the product or send you a new products Free of Charge.
- The shipping cost can be refunded back on your credit card or you can take a credit note which can be used for purchase in future.
Procedure = Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!
CASE 5: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery :
- If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are STRICTLY liable for re sending same product(s) only & not make any refund or customer can’t replace the order with product of different design.
- In above cases, we give 3-4 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier guys comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, than the courier company re-visits the place and files a firsthand report.
- Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.
Procedure = Complain -> Complain Redressal within 3-4 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!
WORD OF CAUTION:
A PRE-PAID SHIPPING LABEL is provided to clients who want to return the products for one or the other reason. This service (Pre-paid shipping label) is available for USA, Canada, Australia, United Kingdom and some European union countries. Once a complaint is received, support team will update you on this.
It has been noticed that, most of the returns/complains, are related to size. But trust our stringent quality check leaves no room for size error. But if you are sure you have got size other than what you have ordered, we are happy to provide you with PRE-PAID SHIPPING LABEL for product return.
Once the returned product is received, you would get receipt confirmation from sales team. Product will then be checked by a team comprising of a Fashion Designer, Tailor Master and a Support guy. Result will be duly informed to you within 2 business days.
The entire product (s) will have to be returned within 3 working days from the day of delivery
Order Cancellation: If unfortunately you want to cancel the order please do so within 24 hours of placing the order.
If the error is on our part, you will be offered credit note or instant Money Refund.
If you are returning package for size issue and on receipt it turns out to be good i.e. size of the product matches your ordered size then
- a) are not liable for any money refund.
- b) You need to pay additional 30usd as return shipment Pre-paid Label Cost.
- c) We would still help you and try to alter the product to fit your size (only if possible). If alteration fixes the size issue and if that is possible, then we will do that free of cost but to re-ship after alteration you need to pay 10usd more as new shipping cost.
Refunds:
All Refunds are governed by the Return & Exchange policy.
Refund amount is mutually agreed settlement for some mistakes which might occur in any order. The REFUND AMOUNT cannot exceed the value of the product in lieu of which refund is being discussed.
Process for Refund
harpreetsandhu.org immediately gives credit note for mutually agreed refund amounts followed by actual MONEYREFUND or STORECREDIT
STORECREDIT is only way of refund when such settlements are less than ½ the value of the product. STORECREDIT can be instantly used on next purchase and can be applied on all orders irrespective of any concurrent promotional offer. If you are not willing to take STORECREDIT, you can ask for MONEYREFUND on email.
MONEYREFUND is actual return of agreed refund amount back to the credit card used in making the payment.
Refund will be made in the same form in which payment was made within 7 – 10 working days